It reaches a person
Your request goes to the owner of the company, not into a call center queue or a lead broker that sells the same address on to whoever pays for it.
Tell us what needs doing and where, and you will get a free estimate. The form below is the easiest route, because it asks for the things we would otherwise have to call and ask you anyway. If you would rather talk it through, the number is (716) 388-7887.
Everything you send goes to the people who will actually be standing in your yard. This is a small, owner-operated company in East Amherst, so there is no sales department in the middle and nobody is reselling your address to other contractors. If you want to know who you would be hiring before you type anything, that page is short and straight.
After You Send It
What happens next
We call or text back
You will hear from us at the number you gave, usually with two or three questions about access, timing and how much ground we are actually talking about.
A look at the property
For most work we come and see it. Ten minutes on site beats guessing from a satellite photo, and the number you get lands much closer to reality.
A price and a window
You get the scope and the price in writing, plus an honest start window. Nothing is booked until you say go, and the estimate itself costs you nothing.
Where we are and when we pick up
We work out of 696 Casey Road in East Amherst, off Transit Road, and the number is (716) 388-7887. Office hours are Monday through Saturday, 8:00 AM to 4:30 PM. We are closed Sunday. Email reaches the same place the form does: info@illospropertycare.com.
Those hours are when we answer the phone, not the only hours we work. From November into March the trucks are out on the plow route well before 8:00 and long after 4:30, which is exactly when calls are hardest to catch. Leave a message during a storm and we will call back once we are off the route.
The rest of the year the pattern is simpler. Mornings belong to mowing and cleanups, so a call before noon often goes to voicemail and gets returned that afternoon. If a text is easier, send one to the same number. It reaches the same phone and does not need anybody standing still to answer it.
The Casey Road address is a working address, not a garden center, so there is nothing to browse if you drive over. If you want to see what the work looks like before you commit, the photographs of finished jobs are a better use of your time than our parking lot.
How to describe your property in the form
An estimate is only as good as the picture we can build from what you send. A note that says "need a quote for lawn" tells us almost nothing, and it turns into a phone call where you get asked the same four questions everybody gets asked.
Things worth including:
- The address, or a rough lot size if you would rather not give it yet
- Corner lot, slope, fully fenced, and how wide the narrowest gate is
- What is in the way: irrigation heads, septic field, pool, dog, steep tree lawn
- Honest condition now: patchy, weedy, knee-high, untouched for two years
- What you want it to look like when we pull out of the driveway
- When you need it, and whether that date is firm or flexible
Two of those carry more weight than the rest. Access decides what equipment fits, and a 36-inch gate means the back yard gets mowed behind a push mower rather than a rider. Condition decides what kind of job it is, including whether a lawn is past nursing back and fresh sod is the better answer.
If you have photos, text them to the same number. One picture of the worst corner of the yard saves a paragraph of typing.
How soon you will hear back from us
We get back to you as quickly as we can. We are not going to post a guaranteed response time, because the honest answer moves with the season. A promise we cannot keep in the second week of April, or in the middle of a lake-effect warning, is worth nothing to you.
What we can tell you is how it works. Requests are read in the order they arrive, and the first reply is usually a short call or text with a couple of questions: access, timing, and how big the job really is. Small, clearly described jobs can often be priced from that conversation alone.
Anything larger gets a site visit, and site visits are fitted around a crew that is already booked for the day, so those take longer to schedule than a phone quote. Spring and the first snow of the year are the two genuine bottlenecks. Everything slows down in both.
If several days have gone by and you have heard nothing, please call. Forms do occasionally fail, replies do land in spam folders, and silence on our end is never a decision about your job. It is far more likely that a message went missing.
When to reach out for each kind of work
Timing changes what we can realistically promise, so it helps to know when the calendar gets tight around here.
Late winter is for booking a spring cleanup. Separate yard waste collection in Amherst resumes April 1, the ground has to firm up before equipment goes on it, and the first dry stretch fills the schedule quickly. Weekly mowing accounts are best set before the middle of May, while the grass is still ahead of us rather than the other way around.
Sod goes down best in spring and early fall, when the roots have cool weather and steady rain to knit in. Planting and bed work follow the same window. September is the month to talk about leaf work. Winter routes get built through September and October, so a snow plowing account is easier to add then than during the first lake-effect band of the season.
Junk hauling and one-off cleanouts are the exception. Those are not tied to the weather, and they are often the easiest thing to slot into a week. If you are not sure where your job falls, ask. We will tell you the truth about the wait rather than take the booking and hope.
Service Areas
Not sure if you are in our area?
These are the towns we cover. If you are just outside one of them, call and ask anyway.
Questions & Answers
Before you get in touch
Do I need to be home when you come to look at the property?
Usually not. For most quotes we only need to walk the property, check access and take a few measurements, and that can happen while you are at work. We will tell you when we are coming. For anything involving choices, though, such as plant selection or where a bed edge should land, ten minutes with you on site is worth it. That is how you end up with what you actually pictured.
Is the estimate free, and does asking for one commit me to anything?
Free, and no. An estimate is a scope and a number, not a contract. Nothing gets scheduled until you tell us to go ahead, and we do not ask for a deposit to come out and look at a property. If the figure is more than you want to spend, say so plainly. We can often stage the work across two seasons or cut the scope back rather than lose you over it.
Do you take small one-off jobs or only seasonal contracts?
Both. A single cleanup, one load of junk out of the garage, or one bad corner of lawn is real work, and it gets quoted the same way a season-long account does. Small jobs sometimes wait a little longer for a slot, because they are fitted around routes that already exist, but they do get done. Tell us if there is a hard deadline and we will say straight away whether we can hit it.
Can I just text you photos instead of filling in the whole form?
Yes. Text them to (716) 388-7887 with the address and a sentence about what you want done. Pictures answer questions faster than paragraphs, particularly for overgrown lots, drainage trouble, or anything where you want to point at one specific corner and say that. The form is still the surest way to keep every detail together in one place, but we are not fussy about how the information arrives.
Do you work with landlords, property managers and small businesses?
Yes. Alongside houses we do light commercial work: small lots, apartment aprons, storefront walks and the grounds around a small office. Managers and landlords usually want one point of contact and an invoice that looks the same every month, which is easy with a company this size. Tell us how many properties are involved and how close together they sit, because that affects routing more than the square footage does.
What if my address is just outside the twelve communities you list?
Ask anyway. Those twelve communities are where we already run routes, so they get the best scheduling and the quickest response in winter. A street a mile past one of those lines is often still worth doing, especially if it sits near a road we drive every day. What we will not do is take on work an hour out and then be late to it all season. If it is too far, we will tell you.